Terms of Service
Nova Clinics
Last Updated: March 2026
1. Acceptance of Terms
By accessing or using the Nova Clinics website (the “Website”), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please do not use this Website.
These Terms apply to all visitors, users, and others who access the Website.
2. Medical Disclaimer
The information provided on this Website is for general informational purposes only and should not be considered medical advice.
Nova Clinics offers services under the supervision of licensed medical professionals, including physicians and dermatology professionals. However, the content on this Website is not intended to diagnose, treat, cure, or prevent any medical condition.
Website information should not replace consultation with a qualified healthcare provider. Always seek professional medical advice regarding any medical concerns or treatment options.
3. Appointment Booking
Appointments for Nova Clinics services are managed directly through clinic or through the Jane App online booking platform.
By booking an appointment through Jane, you agree to Jane’s terms of service and privacy policies. Nova Clinics does not control Jane’s policies and recommends reviewing them before booking.
Any appointment policies, intake forms, cancellation policies, and payment terms are provided directly through the Jane platform at the time of booking.
4. Payments
Payments for services are processed through the Jane App platform.
Nova Clinics does not store or process payment information directly through the Website. Payment processing is handled by secure third-party providers integrated with Jane.
5. Website Use
You agree to use this Website for lawful purposes only.
You may not:
Attempt to gain unauthorized access to Website systems
Interfere with Website security or functionality
Use the Website to distribute harmful or malicious software
Copy or reproduce Website content without permission
6. Intellectual Property
All content on this Website, including text, graphics, images, logos, and branding, is the property of Nova Clinics unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without prior written permission.
7. Third-Party Services
This Website may contain links to third-party platforms including:
Jane App (online booking)
Analytics providers
Advertising and marketing platforms
Nova Clinics is not responsible for the policies or practices of third-party services.
8. Limitation of Liability
Nova Clinics makes reasonable efforts to ensure that Website information is accurate and up to date. However, we make no guarantees regarding the completeness, reliability, or accuracy of the information.
Nova Clinics is not liable for any damages arising from the use of this Website or reliance on its content.
9. Governing Law
These Terms of Service are governed by the laws of the Province of Alberta, Canada.
10. Contact
Nova Clinics
3428 Fairway Plaza Rd S, Unit 160
Lethbridge, Alberta T1K 7T5
Email: info@novaclinics.ca
Privacy Policy
Nova Clinics
Last Updated: March 2026
Nova Clinics is committed to protecting your privacy and handling personal information responsibly in accordance with Canadian privacy laws, including PIPEDA.
1. Information We Collect
We may collect the following types of information when you use our Website:
Personal Information
If you submit a contact form, we may collect:
Name
Email address
Phone number (if provided)
Message content
Technical Information
We may automatically collect information including:
IP address
Browser type
Device information
Website usage data
This information helps us improve Website performance and user experience.
2. Appointment and Medical Information
Appointment booking, patient intake forms, and medical records are handled through the Jane App platform.
Jane manages and stores personal and health information in accordance with its own privacy policies and applicable healthcare regulations.
Nova Clinics recommends reviewing Jane’s privacy policy when booking appointments.
3. Cookies and Analytics
Nova Clinics uses cookies and analytics tools such as Google Analytics to understand how visitors use the Website.
These tools may collect anonymous usage information including:
Pages visited
Time spent on pages
Referral sources
Device type
We may also use advertising or marketing analytics tools in the future to better understand Website traffic and marketing effectiveness.
4. Use of Information
Information collected may be used to:
Respond to inquiries
Improve Website performance
Understand visitor behavior
Support marketing and advertising analytics
Maintain Website security
5. Email Communications
Nova Clinics does not currently collect email addresses for marketing purposes.
If email marketing is introduced in the future, individuals will only receive communications after explicitly opting in.
Users will be able to unsubscribe from marketing communications at any time.
6. Information Sharing
Nova Clinics does not sell or rent personal information.
Information may be shared with trusted third-party service providers who assist with Website operation, analytics, or booking services.
These providers are required to maintain appropriate privacy protections.
7. Data Security
Nova Clinics takes reasonable steps to protect personal information from unauthorized access, loss, or misuse.
However, no method of internet transmission is completely secure.
8. Your Privacy Rights
You may request access to or correction of your personal information by contacting us at:
info@novaclinics.ca
9. Changes to This Policy
Nova Clinics may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
10. Contact
Nova Clinics
3428 Fairway Plaza Rd S, Unit 160
Lethbridge, Alberta T1K 7T5
Email: info@novaclinics.ca
Accessibility Policy
Nova Clinics
Nova Clinics is committed to ensuring that our Website is accessible to as many users as possible, including individuals with disabilities.
Website Accessibility
We aim to design and maintain our Website in accordance with recognized accessibility standards and best practices.
Where possible, our Website follows principles aligned with the Web Content Accessibility Guidelines (WCAG) to support accessibility for individuals using assistive technologies.
Continuous Improvement
Accessibility is an ongoing process. Nova Clinics continues to evaluate and improve the accessibility of our digital content to provide an inclusive experience for all users.
Assistance
If you experience difficulty accessing any part of our Website or require assistance accessing information, please contact us:
Email: info@novaclinics.ca
We will make reasonable efforts to provide the information or assistance you need.
Feedback
Nova Clinics welcomes feedback regarding Website accessibility and ways we can improve the user experience.