02
Online booking: [Link to booking system - TBD]
Phone: [Phone number - TBD]
In-person: Visit our clinic during business hours
01
03
When booking, you can request specific providers based on availability for Wellness and Aesthetics. We accommodate preferences whenever possible.
04
Only with your explicit consent. We can coordinate with external specialists, previous providers, or other healthcare professionals when you authorize information sharing.
03
With your consent, providers who are collaborating on your care (like your family physician and wellness team, or your dermatologist and aesthetics provider) can share relevant information. You control your privacy preferences.
02
Nova follows all provincial and federal privacy legislation and healthcare confidentiality standards. Your information is stored securely and accessed only by your care team with appropriate permission.
01
Physician oversight, Registered Nurse led health coaching, medical-grade protocols, prescription medication management when appropriate, and integration with your broader healthcare.
03
Some drug plans provide partial coverage for weight loss GLP-1 medications. Coverage varies significantly. We help navigate insurance and can provide information on out-of-pocket costs.
02
No. Wellness programs are available to anyone, regardless of where you receive family medicine care.
01
Medical dermatology addresses disease-related skin conditions (covered by Alberta Health Care). Cosmetic dermatology addresses aesthetic concerns (typically private pay, often provided through Nova Advanced Aesthetics).
02
To see our dermatologist, a referral from your family physician is required. Nova Family Medical patients can be referred internally by their physician. If you receive care outside of Nova, simply ask your family doctor to send us a referral.
01
We prioritize natural results and thorough consultation to ensure expectations align with outcomes. For injectable treatments, adjustments can sometimes be made. Physician supervision ensures medical management if concerns arise.
02
Yes. All aesthetic consultations are complimentary with no obligation to proceed with treatment.
01
We take feedback seriously. Contact us to address any concerns. [Contact information]
04
01
Clinical guidelines, evidence-based protocols, quality assurance processes, infection control standards, medication safety systems, and continuous quality improvement.
02
Medical emergencies are directed to appropriate emergency services (911, emergency departments). Our providers are trained in emergency response, and we have emergency protocols in place.
03